Allergy Information

If you have a food allergy or intolerance (or someone you’re ordering for has),

Please see our Food Allergies & Intolerances page.

Payment

Payment can be made with cash or card and our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

NOTE: Please make sure you allow your card payment to complete to make sure we receive your order. Closing the page too early may cause your order to fail processing.

Ordering & Cancellation Of Orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the order on your behalf, you agree that such person acted as your agent. Once your order has been confirmed it cannot be amended or cancelled.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your order should it be necessary.

Discounts

Any discounts may only apply to orders over a certain amount and excludes meal deals and delivery charges.

Carrier Bag Fee

We reserve the right to charge a 10p fee for the new carrier bag charge levied the Government. We will charge a minimum of 1 bag per order. This is a legal requirement. More information can be found here https://www.gov.uk/guidance/carrier-bag-charges-retailers-responsibilities

Products

Products are subject to availability. In most cases, your local (company) store manager will offer an alternative for any out-of-stock item. Although every care is taken, some products may contain nuts or bones. The Desserts, Ice Cream and Ham sold by (company) may contain nut derivatives. Although great care has been taken to remove all bones from chicken and ham, some may remain. Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the checkout if your order is below the minimum value.

Delivery times

Our goal is to provide the best delivery service in the market which includes an excellent reputation for on-time delivery. Unfortunately, things don’t always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this. We will aim to send you a text message should your order be delayed.

Latest Order Time

Please be aware we are unable to accept orders for either delivery or collection less than 15 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of (company) and is protected by UK and European copyright laws. The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited. (company) respects the trademarks of any other company.